FAQs

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Having trouble?

If you are ever unable to find the answer to your question or simply wish to speak to a support representative, email us at info@brandmanagement20.com .  We recommend you try the questions below first:

1. I am only interested in signing up for services piecemeal, is this possible?
2. I am a small business owner. How will your services help my business?
3. How will I know when my order is complete?
4. How many names will you secure for me?
5. What if I already have some of the names secured? Do I still have to pay full price?
6. My username that I use is only 4 characters long, is this going to be an issue?
7. What happens to my data after the profile creation process is completed?
8. How long does it take for you to create all the user names for me?
9. What are the benefits to the monitoring alerts?
10. Why do you charge for the monitoring alerts?
11. What's the benefit of sharing my message widely?
12. How do I backup my social media profiles?
13. Why should I backup my social media profiles?
14. How do I use trackable links?
15. Why should I use trackable links?
16. Why should I use your tracking tools?
17. I would like to cancel my subscription or a service, how do I do this?
18. Your services are great, what else do you offer?
19. How do I choose between a 301 Permanent Redirect vs a 307 Temporary Redirect?
20. How do I report support issues?
21. What if I don't see what I'm looking for on our site or have a custom request?
22. Do you create Iphone Apps, Blackberry Apps, Youtube Vidoes, Microsites or Blogs?

1. Rating: +0

   
   
   
   
   
   

   I am only interested in signing up for services piecemeal, is this possible?

   Yes, just go to the page entitled "Engage" and select the service or services you'd like to purchase.

2. Rating: -1

   
   
   
   
   
   

   I am a small business owner. How will your services help my business?

   If you intend on using social networking for your business and are looking to create a brand name that customers will associate with your business, then you will want to use our tools. Depending on your budget, our tools will:

   • Increase your brand awareness
   • Protect you from social media identity theft.
   • Track your online performance
   • Have the potential to increase your sales

3. Rating: +0

   
   
   
   
   
   

   How will I know when my order is complete?

   You will receive a notification email.

4. Rating: +0

   
   
   
   
   
   

   How many names will you secure for me?

   We check the availability of your brand name, user name or vanity URL on the popular Social Media websites and then secure your name on the 100 most appropriate for your brand.

5. Rating: +0

   
   
   
   
   
   

   What if I already have some of the names secured? Do I still have to pay full price?

   Yes and we will not duplicate efforts, if you inform us at the time of purchase. We will always create 100 profiles on your behalf. Please let us know in advance which profiles you have already created so we do not duplicate efforts.

6. Rating: +0

   
   
   
   
   
   

   My username that I use is only 4 characters long, is this going to be an issue?

   Some sites require that your username be at least 3 characters, others require 6. We strongly suggest that you have a username over 6 characters to be accepted on all of the sites. If you still want to use a short username we will do our best to sign you up for all of the sites, but you might not get through on some of them.

7. Rating: +0

   
   
   
   
   
   

   What happens to my data after the profile creation process is completed?

   You will receive an email informing you that the process is complete and will be provided access to our website and your login and password information. We suggest you also secure this information on your computer.

8. Rating: +0

   
   
   
   
   
   

   How long does it take for you to create all the user names for me?

   Between 1 and 5 business days. It's a combination of workload and making sure to not violate any of the Terms of Service for any of these great sites.

9. Rating: +0

   
   
   
   
   
   

   What are the benefits to the monitoring alerts?

   It takes years to build a brand and only seconds to destroy one. If your brand is important to you, then you'll want to make sure no one is ruining your reputation online and that you don't become the stories people read and laugh about when standing around the watercooler or end up retweeting on Twitter thousands of times while your sales and stock prices crumble.

10. Rating: +0

    
    
    
    
    
    

    Why do you charge for the monitoring alerts?

    There is a hard cost to monitoring, archiving and even the bandwidth associated with these alerts. This is a proprietary tool and while we attempt to keep our prices affordable for most companies, we need to cover our costs.

11. Rating: +0

    
    
    
    
    
    

    What's the benefit of sharing my message widely?

    Increasing your brand and building a strong online community that can be leveraged into an increase in sales, donations and an all around good reputation.

12. Rating: +0

    
    
    
    
    
    

    How do I backup my social media profiles?

    Visit "Backup and Protect" in the Services section of our website to learn more.

13. Rating: -1

    
    
    
    
    
    

    Why should I backup my social media profiles?

    The more services you use, the more information you leave about yourself around the web. The more your pictures, data, and information are scattered about the web, the more likely it is that you will lose some part of it. Our backup service is your insurance policy against losing that data. These social media sites will never lose it intentionally, but accidents do happen.

    •Services shut down
    •Disgruntled employees erase servers
    •Accounts get hacked

    The odds of it happening are small, and we hope it never happens to you. But if it does, our service allows you to take comfort that your data is backed up and can be restored.

14. Rating: +0

    
    
    
    
    
    

    How do I use trackable links?

    While there are many free tools available, Brand Management 2.0 offers one of the most unique and innovative systems for tracking your links within your social media campaign. Visit "Metrics and Tracking" in the Services section of our website to learn more.

15. Rating: +0

    
    
    
    
    
    

    Why should I use trackable links?

    So businesses and marketers can obtain real click intelligence that most businesses need in order to make educated decisions regarding their marketing efforts. Our tools provide insight into previously invisible click traffic and is amazingly simple. Shorten the link, put it somewhere, and watch the clicks roll in. It's that easy!

16. Rating: +0

    
    
    
    
    
    

    Why should I use your tracking tools?

    Most of the other services either provide just simple click counts or they are more of a social site like Digg. What they lack is the goal of providing real click intelligence that most businesses need in order to make educated decisions regarding their marketing efforts.

17. Rating: +0

    
    
    
    
    
    

    I would like to cancel my subscription or a service, how do I do this?

    All sales are final. Should you find our products and services do not meet your expectations, please contact us via email inf@brandmanagement20.com so we may resolve the situation. Please note that responses to your inquiries may take up to 72 hours. Responses may not occur on holidays or weekends in the United States.

18. Rating: +0

    
    
    
    
    
    

    Your services are great, what else do you offer?

    Everything we currently offer is listed on the Services page of our website. We are happy to entertain custom requests and will notify you as more services become available. If you are not already a customer, sign up for our free newsletter in order to remain informed of new services being offered.

19. Rating: +0

    
    
    
    
    
    

    How do I choose between a 301 Permanent Redirect vs a 307 Temporary Redirect?

    It really comes down to your needs. The perception is that 301 redirects are better for SEO and Page Rank. If this is a huge concern for you, then choose 301 redirects for your BMURLs in your registered account. By 'permanent' Google for example expects that your destination URL will never change so it may cache this URL. Also, proxy and caching servers may also cache the destination URL which may not give you accurate click counts. If you expect to change your URL periodically and SEO is not a big concern, then 307 Temporary Redirects may be the way to go. A good case for 307 redirects is if for example you have a BMURL such as BMurl.com/contest and you plan on changing the URL every month. For more accurate click tracking, you can use 307 Redirects on places with low/no SEO, such as Twitter, emails, any sites that require login, or links on social networking profile pages.

20. Rating: +0

    
    
    
    
    
    

    How do I report support issues?

    Please fill out the forms on the Feedback or Contact us page. You may also send an email to support@brandmanagement20.com

21. Rating: +0

    
    
    
    
    
    

    What if I don't see what I'm looking for on our site or have a custom request?

    The social media world is evolving daily and we are at the forefront, helping cottage industries as well as small, medium and enterprise level corporations get a grasp on these powerful tools.

    Maybe you need:

    •Iphone Apps
    •Blackberry Apps
    •Podcasts
    •Youtube videos
    •Blogs, Websites and Microsites

    If you don’t see it listed within this website, just ask us! We are happy to help find you the best solution and many of our tools are still in beta, but we’ll let you know when they’re publicly available. Send an email to info@brandmanagement20.com

22. Rating: +0

    
    
    
    
    
    

    Do you create Iphone Apps, Blackberry Apps, Youtube Vidoes, Microsites or Blogs?

    Yes! Just send an email to info@brandmanagement20.com with a requirements document or a detailed scope of work and we'll contact you in order to have a discussion and provide a quote.